Privacy

Real Estate Dealers / RedExperts FZ-LLC (UAE)

Last updated: 01.12.2025

This Privacy Policy defines the procedure for processing personal data on the website https://www.red-property.com/ (hereinafter referred to as the "Website") and applies to all users submitting inquiries or interacting with the Website.

Personal Data Operator:
Real Estate Dealers
(legal entity: RedExperts FZ-LLC, UAE)

Contact for data requests: info@redprop.online

1. General Provisions

1.1. This Policy applies to all personal data that may be received by the Operator from users when filling out forms on the Website, interacting through messengers, or using the Operator's services.

1.2. The purpose of this Policy is to ensure transparent personal data processing, to protect the rights of data subjects, and to maintain a high level of information security.

1.3. Use of the Website constitutes the user's unconditional acceptance of this Policy.

2. Key Terms

2.1. Personal data — any information that directly or indirectly identifies an individual.

2.2. Data subject — a user who provides their data via the Website.

2.3. Operator — Real Estate Dealers (RedExperts FZ-LLC, UAE), which determines the purposes and methods of personal data processing.

2.4. Data processing — any actions performed with data, including collection, storage, transfer, systematization, anonymization, and deletion.

2.5. Third-party processors — services that process data on behalf of the Operator (Bitrix24, Albato, Google, Meta).

3. Types and Categories of Personal Data

3.1. The Operator processes the following categories of data:

Personal data provided by the user:

• name;
• phone number;
• preferred contact method (Telegram, WhatsApp, phone);
• message text (if applicable).

Technical data collected automatically:

• IP address;
• browser and device information;
• cookies;
• technical identifiers collected via GTM, Google Analytics, and Meta Pixel.

The Operator does not collect or store data related to payments, documents, home addresses, or any other sensitive categories.

4. Purposes of Personal Data Processing

• 4.1. Communicating with the user regarding their request or inquiry.
• 4.2. Providing information about services, preparing commercial proposals, and entering into contracts.
• 4.3. Maintaining communication through the messengers chosen by the user.
• 4.4. Executing marketing communications and sending messages related to the user's interest in the Operator's services.
• 4.5. Conducting analytics (Google Analytics, Meta Pixel) to improve marketing efficiency and service quality.
• 4.6. Ensuring the informational and technical security of the Website.

5. Legal Grounds for Processing

• the user's voluntary consent;
• necessity for entering into or performing a contract;
• the Operator's legitimate interests (analytics, service improvement, fraud prevention).

6. Principles of Personal Data Processing

• lawfulness and transparency of processing;
• limitation to specific and predetermined purposes;
• data minimization;
• accuracy and relevance of information;
• confidentiality and security;
• storage limitation until the processing purposes are fulfilled.

7. Collection, Storage, and Processing Procedure

7.1. Data is collected through Website forms and via analytical tools.

7.2. Data is automatically transferred to the Bitrix24 CRM through the Albato integration system.

7.3. Data is stored in the CRM system and protected through access control and internal security policies.

7.4. Data is not transferred to third parties for their own purposes.

7.5. Users may request termination of data processing by sending a request to info@redprop.online.

8. Use of Cookies and Analytical Technologies

8.1. The Website uses cookies, GTM, Google Analytics, and Meta Pixel to analyze user behavior and improve service quality.

8.2. Users may limit the use of cookies through browser settings.

9. Transfer of Data to Third Parties

9.1. Data may be transferred only to services that ensure the operation of the Website and the processing of inquiries:

• Bitrix24 (CRM);
• Albato (integrations);
• Google Analytics / GTM;
• Meta Pixel.

9.2. These services act as processors and do not use the data for their own purposes.

10. Cross-Border Data Transfer

10.1. Since technical services may be located outside the UAE, data may be transferred to servers in other countries.

10.2. Such transfer is carried out in accordance with international standards and only when necessary for the use of the Operator's services.

11. Data Security Measures

The Operator implements necessary organizational and technical measures to protect personal data, including:

• use of HTTPS;
• restricted employee access;
• protection of the Bitrix24 CRM;
• activity logging;
• integrity monitoring.

12. Data Storage and Termination of Processing

12.1. Data is stored for as long as necessary to achieve the processing purposes.

12.2. The user may request restriction or deletion of data by sending an email to info@redprop.online.

13. Final Provisions

13.1. The Operator reserves the right to update this Policy without prior notice.

13.2. The current version is always available at: https://www.red-property.com/en/docs/privacy.

13.3. This Policy is governed by the legislation of the UAE.