IP telephony is a powerful tool for real estate agencies, property management companies, and developers, especially in international markets. It helps build effective client communication, automate processes, and reduce costs. But only with proper implementation.
IP telephony allows calling from "local" numbers of different countries to build client trust — the number doesn't seem suspicious, and response conversion doubles.
Errors to avoid when implementing IP telephony:
1. Template connection without needs analysis
It's crucial to consider call volume, team structure (one or two processing lines), peak hours, and business specifics.
2. Wrong provider choice
If you choose only by "cheapest" criterion without checking SLA, connection stability, and support quality — you risk high undelivered calls (over 5%), drops, and poor connection quality, which will hurt your economics.
3. No CRM integration
If calls aren't logged in CRM — interaction history is lost, agent work slows down, error risk increases.
4. Ignoring employee training
Even the most advanced system won't help if employees don't know how to use it. Training and instructions are a mandatory implementation stage.
5. No scripts and quality control
Without call monitoring, scripts, and regular communication quality assessment, telephony doesn't become a sales tool.
IP telephony is not just communication, but part of the business process.
Proper implementation = sales growth, service quality, and work speed.
If you need IP telephony setup, CRM implementation, quality control department, or quality lead generation — contact us.
